We obtain information from a wide variety of sources depending on the nature of Our Relationship.
Specific detail will be in the Specific Privacy Notice but in general, we may obtain information:
- Directly from you
- From other information we already hold as a result of Our Relationship
- From any device you use to communicate with us such as when accessing Podium’s websites or apps, from telephone conversations, emails and written and verbal communications including blogs and social media interactions
- From records of the goods or services provided to you. Some of this information may be obtained from the service providers
- From schools, sports clubs and other individuals and organisations involved in Podium’s sports injury research programmes
- From third party data providers
We may supplement the information that you provide with other information that we obtain from our dealings with you (such as events you or someone you book for has attended, and details from other Podium services) or which we receive from other organisations, such as other sports organisations or commercial partners.
We may monitor or record telephone calls for security purposes and to improve the quality of the services we provide to you. We will give prior notice of the monitoring or recording to you.
Apps, IP addresses, cookies and tracking tools
In order to enable the Podium apps to function and to help with analytics, the app functionality may mean we get some information that privacy laws designate as personal data. This includes details of the app that has been downloaded and may include the age range of the user, their country of residence, the brand of the device used, the type, model, operating system and internet browser of the device that the app has been downloaded to, user gender, interests (such as arts and entertainment, sport) and when the user firsts opens the app. Analytics also automatically generates a unique identifier for each downloaded copy of the app to compute user metrics. This is known as an ‘app instance identifier’.
Podium’s apps do not normally include an option for in-app purchases.
If you download a Podium app that involves us processing more clearly identifiable personal data or includes tracking for in-app purchases, Podium will ensure you are provided with a Specific Privacy Notice to ensure you have the relevant privacy information.
Please note the app store you use to download the app may also obtain and process personal data about you and your choice/use of apps. We are only responsible for our own privacy practices and the security of our systems. We recommend that you check the privacy and security policies and procedures of each app store you use to download apps.
In order to understand how individuals use the Podium websites and our services and the things they are interested in, we may collect your Internet Protocol addresses (also known as IP addresses) and Mac addresses if applicable. Your IP and/or Mac address is a unique address that computer devices (such as PCs, Macs, tablets and smartphones) use to identify themselves and in order to communicate with other devices in the network.
In common with many other website operators, we may use standard technology called 'cookies' on Podium’s websites. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate Podium websites on each visit.
The cookies we use can be found in the Cookie Notice on each of the Podium websites that you visit. You will see these as a ‘pop-up’ the first time you use the website and again if you use our website after having deleted our cookies for that website.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. With experience, you can usually choose to switch off all cookies or to allow only certain ‘trusted’ sites to place cookies. For further information on cookies and Flash cookies see the Information Commissioner’s website at www.ico.org.uk.
Occasionally, we may use digital tracking (usually in a cookie) on Podium websites or in emails we send to you. We use these to ensure you receive appropriate information and do not receive multiple communications about the same thing.
Preventing use of tracking technologies
If you stop cookies, this will normally stop any tracking from the website. Where we plan to use tracking technology, we will ask for your consent.